The most disappointing experience I've ever had with any jewellers. My parents bought me a 18 carat gold bracelet for my birthday. I wore it a few times before it started to deteriorate. After 3 months it snapped in 2 different places, and other links of the bracelet had started to tear. I had then called the Bluewater store which is where my bracelet was bought to have many conversations with rude staff members which I found quite uncomfortable as I felt this was not my fault, and one particular person tried to pin the blame on me by making up scenarios. For example 'it looks like you've caught it on clothes threads. So should a gold bracelet brake from a clothes thread?!! Really, never have I ever broke any of my other bracelets on a clothes thread. I finally got to speak with a manager and they were happy for me to chose a new bracelet which I did so, another two months later and my new bracelet has already bent and become miss shaped. Jewellery is suppose to be for life especially if you've paid £600 so this is no cheap piece either! I can't believe a bracelet of this value has such poor quality. I will NEVER buy from this store again. Time wasting, ripped off and the worst service ever, NEVER AGAIN ??

Show more